Hospitality is universal — yet every culture expresses it differently. This masterclass helps professionals understand and adapt to cultural differences with respect, sensitivity, and intelligence.
Participants will explore how values, gestures, and communication styles vary worldwide, and how embracing these nuances leads to smoother collaboration and more authentic guest experiences.
Through real examples, reflection activities, and practical strategies, this program builds cultural awareness and confidence — transforming diversity into a true strength of modern hospitality.
